Privacy Policy

This Privacy Policy describes how Ivorychain Technologies Ltd, trading as Ivorypay (“Ivorypay,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects your information whenever you:

• Visit our websites (www.ivorypay.io or www.getduffle.io)
• Use the Ivorypay for Business dashboard or the Duffle consumer app
• Interact with any Ivorypay API directly or via a third party
• Purchase or use any Ivorypay product or service (collectively, “Services”)

1. 1.1 Information You Provide

   When you sign up for or use any Ivorypay service—whether Ivorypay for Business (our merchant gateway) or Duffle (our consumer app)—we collect what you supply directly:

   • Identity & Contact: name, email address, phone number, date of birth, residential address
   • Credentials & Security: password, two-factor authentication data
   • Digital Asset Details: public wallet key or address
   • Verification Data: government-issued ID number, tax ID, selfie/photo ID
   • Payment Method Data: bank account number, routing number, card number, IBAN or equivalent
   • Support Queries: any messages or documents you send when contacting our team

   If you decline to provide mandatory KYC information, you won’t be able to complete onboarding or transact.

2. 1.2 Information Collected Automatically

   As you interact with the Ivorypay Site (www.ivorypay.io) or Duffle Site (www.getduffle.io) , dashboards, mobile apps, or APIs, we automatically log:

   • Location: with your permission, precise geolocation for address verification and location-based features
   • Transaction Records: dates, times, amounts, recipient wallet, and type of digital-asset trades or payments
   • Device & Usage: device type, operating system, browser, IP address, pages/screens viewed, clickstream data
   • Cookies & Trackers:
     • Session cookies (deleted when you log out or close your browser)
     • Persistent cookies (stored until you delete them, only with your consent)
     • Purposes include session continuity, security, analytics, UX optimization, and tailored marketing

     Tip: You can block or delete cookies via your browser settings, but doing so may degrade your experience.

3. 1.3 Information We Gather from Other Sources

   We work with analytics and advertising partners to understand how you use our Site and to deliver interest-based ads. Those partners may employ non-cookie technologies that aren’t controlled by browser settings; to opt out, visit:

   • http://www.networkadvertising.org/choices/
   • http://www.youronlinechoices.com/
   • http://optoutaboutads.info/?c=2&lang=EN

4. 1.4 Information from Third Parties

   We may receive data about you from identity-verification services or public databases to verify your identity or assess fraud risk.

As an identifiable individual, you have the right to:

1. a) Know how we use your personal data
2. b) Access the personal data we hold about you
3. c) Correct inaccuracies in your data
4. d) Object to certain processing activities
5. e) Request portability of your data
6. f) Withdraw consent at any time
7. g) Request deletion of data that is false or processed unlawfully

We use your data to:

• Operate and improve our platforms and Services
• Verify your identity and prevent fraud or money laundering
• Communicate account notices, policy updates, and security alerts
• Provide customer support and resolve disputes
• Personalize content and marketing (only with your consent)
• Comply with legal and regulatory requirements

Note: We never sell or rent your personal data.

We employ industry-standard physical, technical, and administrative safeguards to protect your data. Access is limited to team members who require it for legitimate business purposes. We retain your information in compliance with applicable laws and our internal policies.

We may share data with:

1. Service providers (e.g., payment processors, fraud-prevention, identity verification) under strict confidentiality agreements
2. Professional advisors (auditors, legal counsel) when needed for compliance or audits
3. Law enforcement or regulators if compelled by valid legal process or to prevent harm
4. Successors in interest in the event of a merger or acquisition (subject to this Policy)

Within Ivorypay, only employees with a business need may access your personal data. We will not share beyond these purposes without your explicit consent.

Your data may be transferred and stored in jurisdictions outside your country of residence. We ensure transfers comply with applicable laws—typically via Standard Contractual Clauses or equivalent safeguards.

We retain your personal data only as long as necessary to: fulfill the purposes outlined above, comply with legal obligations, resolve disputes, and enforce our agreements.

1. You can request deletion of your Ivorypay account via the Settings in the Duffle app or on the Ivorypay dashboard.
2. Certain information may remain in our records if required for fraud prevention, legal claims, or regulatory compliance.

Ivorypay’s services are intended only for users aged 18 or older. We do not knowingly collect personal data from anyone under that age.

Log in to your account on the Ivorypay Site, Duffle app, or Business dashboard and navigate to Settings or Profile. If you encounter issues, contact us (details below) for assistance.

By using our Services, you agree to indemnify Ivorychain Technologies Ltd (trading as Ivorypay) and its officers, directors, employees, and agents against any claims arising from your breach of this Policy.

We shall not be liable for indirect, incidental, special, or consequential damages, even if advised of the possibility of such damages.