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Ivorypay

Legal

User Agreement

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1. Construction & Terminology

  1. Section Titles are for convenience and do not affect interpretation.
  2. Unless the context requires otherwise:
    • Singular includes plural (and vice versa), genders are inclusive, “or” means “and/or,” and “including” means “including without limitation.”
    • References to statutes, rules, or agreements include their future amendments.
  3. Defined Terms:
    • Additional Terms Service-specific provisions (e.g., B2B API, Duffle features). In a conflict, Additional Terms prevail for that service.
    • Digital Asset(s) Any digital representation of value (e.g., stablecoins, tokens) not issued by a central bank but tradable, transferable, or storable electronically using cryptography and distributed-ledger or similar technology.
    • Ivorypay Wallet Custodial wallet(s) we provide for storing, sending, and receiving Digital Assets.
    • Personal Wallet Address The external public key you designate for Digital Asset withdrawals.
    • Buy Price / Sell Price The rate in fiat or Digital Asset at which Ivorypay sells to or buys from you.
    • Trade Rate Collectively, the Buy Price or Sell Price.
    • Eligible Account An account that has completed our identity verification and sanction-screening processes.
    • Purchase Order / Sale Order Your submitted buy or sell request; “active” when submitted, “closed” once settled and delivered.
    • Ivorypay Platform All websites, APIs, and apps through which we provide services.
    • Ivorypay Services Any product or feature we offer (e.g., Platform Trading, B2B API, Duffle spending).
    • Funding Method Any way you fund your account (e.g., bank transfer, card, on-chain deposit, partner top-up).
    • Service Fee Any fee we charge for a service.
    • Permitted Jurisdiction A country where Ivorypay expressly offers services (see Appendix A).
    • Ivorypay Merchant A third party that accepts Digital Assets via our payment gateway.
    • Transaction Any activity on the Platform—purchase, sale, transfer, deposit, withdrawal, conversion, or related account actions.

2. General Use

  1. Eligibility. You must be at least eighteen (18) years old.
  2. Registration. Provide your legal name, email, phone, password, and accept this Agreement and our Privacy Policy. One account per person. We may refuse or close accounts at our discretion.
  3. Customer Due Diligence. We comply with AML/CFT laws by collecting and verifying personal data (e.g., government ID, proof of address) via third-party providers. You authorize all necessary checks and the retention of your data for five (5) years after account closure, or longer if required by law.
  4. Privacy Policy. See www.ivorypay.io/legal for details on how we handle your data.
  5. Risks. Trading Digital Assets carries volatility and technical risks. See our General Risk Disclosure for details.
  6. Prohibited Use. You must not be subject to sanctions lists or reside in a restricted jurisdiction. Any attempt to circumvent restrictions or engage in illegal activity may result in account suspension or closure.

3. Ivorypay Services

  1. General
    1. We may modify, suspend, or discontinue any service at our discretion, with or without notice.
    2. Eligible Accounts in Permitted Jurisdictions may access services; others may face restrictions or be denied.
    3. All pricing—Buy Price, Sell Price, or Conversion Rates—is determined by Ivorypay and displayed at transaction time. You accept these rates as final.
    4. We do not guarantee 24/7 availability and may limit features by jurisdiction.
  2. Platform Trading (via Duffle)
    1. Buying Digital Assets.
      • Fund your account by a supported Funding Method.
      • Submit a Purchase Order; we debit your funding source, apply a Service Fee, and deliver Digital Assets to your Ivorypay Wallet or Personal Wallet as promptly as possible.
      • Market liquidity, network delays, and price fluctuations may affect timing and final rates.
    2. Selling Digital Assets.
      • Submit a Sale Order; we debit your Ivorypay Wallet, apply a Service Fee, and credit your account in fiat or Digital Asset.
      • Same timing and volatility considerations apply.
    3. Coin Swap.
      • Instantly convert one supported Digital Asset to another via a non-binding Swap Quote.
      • You must accept the quote within its validity period. We then lock and swap your assets at the guaranteed rate, settling as promptly as network conditions allow.
  3. Duffle Consumer App Spending
    1. Virtual Card Payments.
      • Issue a virtual Digital Asset card to spend at merchants accepting Ivorypay.
      • Transactions debit your Ivorypay Wallet or linked funding source in real time.
      • Ensure you have sufficient balance; payments are final and irreversible.
    2. Recurring Payments.
      • (If enabled) Set up automated periodic payments from your Duffle account.
  4. Ivorypay for Business (B2B API)
    1. Payment Gateway.
      • Integrate our API to accept stablecoins and other Digital Assets.
      • Funds settle to your designated wallet or bank account per your configuration.
      • Service Fees and settlement timing are specified in the Business API Additional Terms.
    2. Settlement
      • Once we send funds to your external wallet or bank, our obligation ends. We bear no liability for downstream delays or errors.
  5. Funding Methods & Limits
    1. Supported methods include bank transfer, card, partner top-up, and on-chain deposits.
    2. Transaction and volume limits apply; view and request changes in your account portal. Attempts to bypass limits may lead to suspension.
  6. Service Fees & Charges
    1. All Service Fees display before confirmation.
    2. Third-party banking or network fees may apply separately.
    3. We may run promotions or adjust our fee schedule at any time.

4. Account Use & Termination

  1. Security. You’re responsible for safeguarding your credentials and devices. Report any suspected compromise immediately to support@ivorypay.io.
  2. Unauthorized Interference. Hacking, scraping, or reverse-engineering the Platform is forbidden and may result in account closure and legal action.
  3. Suspension & Closure. We may suspend or close accounts for legal orders, compliance concerns, or policy breaches, without prior notice. You may close your account anytime via support@ivorypay.io.
  4. License. We grant you a limited, revocable license to use the Platform as permitted by this Agreement. All intellectual property remains ours.
  5. Third-Party Links. We’re not responsible for content or actions on linked external sites.
  6. Accuracy of Information. We strive for accuracy but make no guarantees. Verify critical information independently before relying on it.
  7. Taxes. You alone are responsible for any tax obligations arising from Digital Asset transactions.
  8. Dormancy. Inactive account balances may be treated as unclaimed property under local law; dormancy fees may apply.
  9. Transaction Reversals. We may reverse or adjust transactions for technical errors, fraud, policy violations, or legal requirements. Exploiting system vulnerabilities may lead to forfeiture of gains, account termination, and legal referral.

5. Dispute Resolution

  1. Contact First. Email support@ivorypay.io or open a support ticket for any questions or complaints.
  2. Class-Action Waiver. You and Ivorypay waive jury trials and class actions.
  3. Arbitration. Unresolved disputes proceed to final, binding arbitration under the London Court of International Arbitration Rules, seat in London, in English. Each party bears its own costs.
  4. Injunctive Relief. Either party may seek preliminary injunctive relief in a competent court to prevent irreparable harm.

6. General Provisions

  1. Governing Law. English law governs this Agreement, without regard to conflict-of-law principles.
  2. Indemnification. You agree to indemnify Ivorypay and its affiliates against any loss from your breach or wrongful acts.
  3. No Warranty; Liability Cap. Services are “as is.” Our liability is limited to your account balance; we’re not liable for indirect or consequential damages.
  4. Survival. Provisions that by nature extend beyond termination (e.g., indemnity, confidentiality) survive account closure.
  5. Force Majeure. We’re excused for delays beyond our control (e.g., network outages, natural disasters).
  6. Language. This English text controls over any translation.
  7. Assignment. You may not assign this Agreement; we may.
  8. Severability. If any term is invalid, the remainder stays in force.
  9. Entire Agreement. This Agreement, Privacy Policy, Additional Terms, and Appendices constitute our entire understanding.
  10. Amendments. We may update these terms by posting a revised date. Continued use signifies acceptance.
  11. Waivers. No waiver is effective unless in writing.

Appendix A: Permitted Jurisdictions & Local Providers

We’re expanding rapidly. If your country isn’t listed, sign up to be notified when we launch there.

JurisdictionLocal Entity
NigeriaIvorychain Tech Ltd. (Lagos)
KenyaIvorychain Technologies (Nairobi)
South AfricaIvorychain Technologies (Pty) Ltd. (Johannesburg)

Appendix B: E-Sign Consent

You consent to receive all agreements, disclosures, and notices electronically via the Platform or your registered email. “Writing” requirements are satisfied by our electronic Communications. Maintain accurate contact details; update them via your account or at support@ivorypay.io. To withdraw consent, email support@ivorypay.io—paper-copy fees may apply. This Appendix may be amended; updates take effect when posted.